Like many retailers, we guarantee our products; if an item hasn’t met your expectations, you can bring it back. Unlike most retailers, we also guarantee the product selection advice offered through our catalog, website, and staff; if an item you’ve purchased based on this advice turns out to be unsuitable, you can bring it back. In either case, simply return the item for exchange, refund, repair, or credit.
If you have any questions about our guarantee, please, email us at Pat O'Donnell & Co., to ask a Member of our Parts Department, or call them at +353 1 6161000.
Returns and Exchanges
Returns and exchanges can be made at any one of our branches, or by mail. Please call our Parts Department, if you wish to return or cancel an order placed online. Please note: Our Branches cannot accept returns courier.
Please Note: Do not return items by UPS or other carriers, as duty and / or brokerage fees will be charged, and your return will be refused by Pat O'Donnell & Co.
If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.